Frequently ask question

How Do I Place An Order?

Simply contact Ross by phone on 04228 11441 or email with your requirements. He will get back to you to discuss your requirements and provide you with a firm quote and delivery date..

Custom Designs.

Are welcome and we can organise custom designs to your specification. Many clients order specific awards to their specification and we are used to handle these requests.

These will require six (6) weeks notice to check designs, produce prototypes and produce production awards engraving and shipping.

Artwork

Proofs of all artwork must receive customer approval before proceeding to engraving.  If you have approved artwork and if there is a mistake that you accept responsibility and will pay for any corrections or replacements.

Payment and Shipping

Depending of the location and size of order, shipping will either be by courier or Australia Post. Urgent orders can be sent by Overnight Express Post, depending on their size. Payment can be made by direct deposit,

All accounts become due 14 days from receipt of goods. We reserve the right to add current commercial interest rates to any account not paid within 14 days.

Returns & Refunds

Any returns or claims must be made within 7 days of delivery.

Stock Levels

We generally hold adequate stock levels in Melbourne. Large orders may take some time to fulfill. Please give us as much time as possible to ensure your order is fulfilled within your time frame.

Local Stockists

We have local stockists in Melbourne, Sydney and Perth. Please click on this link to see the stockists (link to Local Stockists)

If you would like to add high quality crystal glass awards to your range, please contact Ross on the Contact Page.

Cleaning Trophies

To clean your crystal trophy, use warm soapy water, Metho or an ammonia based glass cleaner.  They work well when applied to a cloth first, then on the trophy. Clean your trophies until they are sparkling and all cleaner has evaporated. As a last resort, for minor scratches try a tiny amount of the finest toothpaste you have, on a soft cloth.  Then clean, as above.

PRIVACY POLICY

This privacy notice discloses the privacy practices for www.elitecrystal.com,au. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  1. See what data we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any data we have about you.
  4. Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at
04228 11441 or privacy@elitecrystal.com.au.